This article is a quick-reference troubleshooting guide for your in-store label printers.

Setup & Installation Resources

SATO Printers

• SATO Printer Installation Guide: https://www.manual.sato-global.com/software/loftwareconnector/

(Note: Customers complete Step 2 of this guide; Supplyit handles Step 1 internally)

• SATO CT4-LX Guide: https://www.satoamerica.com/support_downloads/printers/desktop/ct4-lx/ 

Zebra Printers

• Zebra Printer Installation Guide: https://docs.zebra.com/us/en/printers/desktop/gk420t-desktop-thermal-printer-user-guide/c-gk420d-ug-getting-started/t-gk420d-printer-setup-overview.html 

• Zebra Guide for Configuring Printer: https://docs.zebra.com/us/en/printers/desktop/gk420t-desktop-thermal-printer-user-guide/c-gk420d-ug-getting-started/t-gk420d-printer-setup-overview.html 

• Troubleshooting Zebra ZD421: https://docs.zebra.com/us/en/printers/desktop/zd421-and-zd621-desktop-printers-user-guide/c-zd421-zd621-ug-troubleshooting.html 

• Troubleshooting Zebra ZD620: https://docs.zebra.com/us/en/printers/desktop/bm-zd620-and-zd420-desktop-printers-user-guide-ditamap/c-zd620-420-troubleshooting.html 

If you are experiencing issues with the label printer, try some of these quick fixes first. 

Resetting a paused printer

1. Click the pause button on the printer to resume printing any items in the queue

Resetting the printer after a paper jam

1. Open the printer and clear the paper jam

2.  Click the pause button on the printer to resume printing any items in the queue

3. Resetting the printer after it ran out of paper

4. Open the printer and load label paper

5. Click the pause button on the printer to resume printing any items in the queue

Resetting a printer with a connectivity issue

1. Turn the printer off and unplug it

2. Plug the printer in and turn it on

Note: Try restarting your modem/router. If the printer will not connect after restarting the network modem/router, toggle off the Printing button in the Planner to track production manually and contact your internal IT Helpline.

Zebra Indicator Lights Reference

Guide customers through checking the indicator lights on top of their Zebra printer (left to right):

1. Power: Green (On) / Red (Off)

2. Pause: Yellow when paused

3. Data: Blinks when receiving data from the internet

4. Paper Out: Lights up if attempting to print without paper loaded

5. Wi-Fi: Green when connected to Wi-Fi

(Under normal operation, only the Power and Wi-Fi lights should be green)