Enterprise Service & Support
Supplyit's enterprise service & support ensure the platform is configured to reflect each customer's unique foodservice program and operational requirements.
Core Services
- Management of food service production plans
- Workspace configuration - prep, production & waste
- Product configuration
- Location configuration
- Integration support
- Label printer set-up
- Product label updates
Monthly Core Service Allowances (up to 5 per category unless noted)
- Food Program Production Plans
Production plans are managed through Supplyit TimeTables, which organize products by time slot and use forecasts to drive daily production planning
- Retail Product Configuration
Full setup of retail products, including vendor/ingredient setup, recipes, station reports, and store templates
- Prep Label Product Configuration
Adding or updating prep label products across applicable stores
- Nutrition Entries
Entry of nutrition data from a provided nutrition fact sheet (calculation not included/must be copyable)
- Product Label Design Changes
Changes to existing labels
- Pricing Updates
One coordinated pricing update per month across multiple products and locations
Additional Service Fees
Requests exceeding the monthly allowance or outside standard scope are billed as follows:
$50 per item
- Prep label product configurations
- Prep label designs
$100 per item
- Retail product configurations (new or updates)
- Nutrition entries (new or updates)
- Nutrition calculations (new or updates due to vendor ingredient changes)
$150 per item
- Location setup (+ applicable month printer license fee)
- Retail label designs
- Additional pricing updates
A single pricing update includes setting prices for multiple products and locations in a single coordinated request. Additional requests or revisions are billed separately.
$1,000 per program
- New food service program configuration
Project-Based Work
Work outside the scope of standard services—such as large program rollouts, custom configurations, or new feature implementations—will be scoped and quoted separately with a detailed Statement of Work (SOW).